Solvdit

Guided root cause analysis · The Healy Method™

SOLVDIT™ PRIVACY POLICY

SOLVDIT™ · Effective Date: Upon Public Launch · Last Updated: 2026-08-13

The short version: Your investigation content is stored in your private account and is accessible only to you. We don't sell your personal information, and we don't use your identifiable content for targeted advertising. You can delete your account, and we will delete or de-identify your personal information and identifiable content, subject to limited exceptions described below. We may continue to use anonymized and aggregated data — which does not identify you and cannot be traced back to you — to understand industry trends and to improve and promote our products.

1. Information We Collect

Account Information

When you create an account, we collect information needed to create and secure it, such as your email address. We may collect additional account or profile details you choose to provide.

Usage and Analytics Information

We collect usage and analytics information to operate, maintain, secure, and improve the App, which may include feature usage, session and investigation activity, and similar operational metrics.

Device and Technical Information

We collect device, system, and app information (such as device model, operating system version, and app version) for compatibility, security, troubleshooting, and fraud-prevention purposes.

Voice Input

If you use hands-free problem entry, we process microphone audio to convert your speech to text. Depending on your device and settings, this speech-to-text conversion may be performed on your device or by Apple's speech recognition service. We use this audio only to transcribe your input for the investigation you are creating; we do not use it for advertising.

Evidence and Attachments

If you choose to attach photos, images, or files to an investigation — for example, to document a problem or its evidence — we collect and store that content as part of your investigation content and handle it as described in Section 2.

2. How We Handle Your Investigation Content

Your investigation content — such as problem descriptions, findings, reports, team information, and attachments — is associated with your private account and is accessible to you through the App. We use this content to provide the App's features to you, including AI-assisted analysis, which involves processing by our AI service provider as described in Section 4.

We do not sell your personal information, and we do not use your identifiable investigation content to serve advertising targeted to you. Access to your identifiable investigation content is restricted to your authenticated account through database access controls, and to our service providers and personnel only as needed to operate, secure, support, and improve the App, or as required by law. This section governs information that identifies you or your account; it does not apply to aggregated or de-identified data as described in Section 2A.

2A. Aggregated and De-Identified Data

We may create aggregated and de-identified data that does not identify, and cannot reasonably be used to identify or be linked to, you, your organization, or any individual. For example, we may compute trends and benchmarks across industries, methodologies, and outcomes — such as completion rates, recurrence rates, and time-to-resolution — calculated across many users and investigations.

Our commitments regarding this data. With respect to de-identified data, we: (1) take reasonable measures to ensure the information cannot be associated with, or reasonably linked to, any consumer, household, or organization; (2) publicly commit to maintain and use the information only in aggregated or de-identified form, and not to attempt to re-identify it, except solely to test whether our de-identification measures are effective; and (3) contractually obligate any recipient of the information to the same restrictions, including the obligations not to re-identify the data and not to attempt to link it to any individual, organization, or investigation.

How we use it. Because aggregated and de-identified data does not identify you and is not personal information, we may use, retain, and disclose it to operate, secure, analyze, benchmark, develop, and improve our products and services, and to produce and publish industry research, benchmarks, and insights. We may use such aggregated insights to promote Solvdit™. Any third party with whom we share this data is contractually bound by the restrictions above.

What we do not do. We do not sell your raw investigation content, and we do not share your investigation content, or any personal or organization-identifying information, with data brokers or advertising networks, or use it for cross-app or cross-site advertising or advertising measurement. Any externally shared data is limited to aggregate statistics computed across multiple organizations.

3. Data Storage

Your account and investigation content are stored on secure cloud servers, in a database that uses row-level access controls so that your investigation content is associated with your authenticated account. When you delete your account, we delete or de-identify the associated personal information and identifiable content in accordance with our retention practices and applicable law, except for limited information we may retain as described in Section 6 (Data Retention) or as permitted or required by law.

4. Service Providers

We use third-party service providers to operate the App. These providers process information only as needed to perform services for us and are governed by their own privacy terms. Our current providers include, among others:

This list may change as our service providers evolve. We will update this policy as appropriate.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as needed to provide the App, comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it is processed.

When you delete your account, we delete or de-identify your personal information and identifiable investigation content, except for limited information we may retain where permitted or required by law — including for fraud prevention, security, legal compliance, and to enforce free-trial eligibility. For example, to prevent repeated misuse of our free trial through account deletion and re-creation, we retain a one-way, irreversible value derived from your email address. This value cannot be reversed to recover your email address or identify you, and is not linked to your account or your investigation content. We retain it solely for this anti-abuse purpose. We may also retain aggregated and de-identified data as described in Section 2A.

7. Children's Privacy

The App is intended for professional use and is not directed to children. The App is not intended for individuals under the age required to consent to the processing of personal data in their jurisdiction. We do not intentionally collect personal information from such individuals.

8. Your Rights and Choices

You can delete your account and associated identifiable data at any time from within the App (Settings → Account → Delete Account), or by contacting us. Depending on your location, you may have additional rights regarding your personal information, such as the right to access, correct, delete, or restrict certain processing. To exercise any such rights, contact us at [email protected]. We will respond as required by applicable law. Certain information may be retained as described in Section 6, and aggregated or de-identified data is not subject to these requests because it does not identify you.

8A. Your Regional Rights

Solvdit is a U.S.-based service and processes personal data in the United States using U.S.-based service providers (including Supabase, Anthropic, RevenueCat, Apple, and Sentry). Depending on where you live, you may have additional rights described below. To exercise any right, contact us at [email protected]; we will respond as required by applicable law and may need to verify your identity.

EEA & United Kingdom (GDPR / UK GDPR). Where applicable, our lawful bases for processing are performance of our contract with you (providing the Service), our legitimate interests (securing and improving the Service), and your consent where required. You have the right to access, rectify, erase, restrict, and port your personal data, to object to certain processing, and to withdraw consent. You may lodge a complaint with your local supervisory authority (or the UK ICO). Personal data is transferred to and processed in the United States; where required, such transfers are made under appropriate safeguards (for example, the EU Standard Contractual Clauses).

California (CCPA/CPRA). If you are a California resident, you have the right to know what personal information we collect and how we use and disclose it, to access and delete that information, to correct inaccurate information, and to be free from discrimination for exercising these rights. We do not sell or share your personal information as those terms are defined under California law.

Other jurisdictions. Residents of other U.S. states or countries (for example, Canada or Brazil) may have similar rights under local law; contact us to exercise any right available to you.

9. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will take reasonable steps to notify you, which may include updating the effective date above or providing notice through the App. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.

10. Contact

For privacy questions or requests, contact us at [email protected]